Refund policy
We have a 7 day return policy, which means you have 7 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at 787-833-0066 or sales@lolitaboutiqueshop.com. Please note that returns will need to be sent to the following address: 901 Ave. Sta Teresa Journet suite 6, Mayaguez Puerto Rico US 00682.
You can always contact us for any return question at sales@lolitaboutiqueshop.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Returns
Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. We also do not accept products that are intimate or accessories.
Additional non-returnable items:
Long party dresses (vestidos formales)
Sequins items (lentejuelas o de brillo)
Special orders
Altered items
Gift cards
To complete your return, we require a receipt or proof of purchase.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your credit.
If you are approved, then your refund will be processed, and a store credit will automatically be applied to your account.
Sale items (if applicable)
Only regular priced items may be exchanged unfortunately sale items cannot be exchange.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@lolitaboutiqueshop.com and send your item to: 901 Ave. Sta Teresa Journet suite 6, Mayaguez Puerto Rico US 00682.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should mail your product to: 901 Ave. Sta Teresa Journet suite 6, Mayaguez Puerto Rico US 00682.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.